Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What kind of personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, social security number or other details to help you with your experience.
We use third-party service providers such as vk.com, Yandex.Metrica and Facebook which may collect your personal information to conduct research and analyze data.
These third-party service providers are governed by separate terms and conditions which you can find out more about by the links below:
https://www.facebook.com/legal/FB_Work_Privacy
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To allow us to better service you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To ask for ratings and reviews of services or products To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits. Keep track of advertisements. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
- If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense Google Display Network Impression Reporting Demographics and Interests Reporting DoubleClick Platform Integration
- We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
Can change your personal information:
- By emailing us hello@mullertn.com
- By calling us (865)-272-6164
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- Within 7 business days
- We will notify the users via in-site notification
- Within 1 business day
- We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN SPAM, we agree to the following:
Not use false or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly. Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@mullertn.com
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- Within 7 business days
- We will notify the users via in-site notification
- Within 1 business day
- We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN SPAM, we agree to the following:
Not use false or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly. Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@mullertn.com
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
SMS Privacy Policy
Muller Realty (the “Company”) is committed to safeguarding your privacy and ensuring a positive customer experience. This SMS Privacy Policy (“Policy”) outlines how we manage the Personal Information we collect when you use our SMS Service (“Service”), provided through a third-party service provider.
The Company reserves the right to amend this Policy at any time, with or without prior notice. Updates will be indicated at the top of this Policy. Changes take effect immediately upon posting, and your continued use of the Service signifies your acceptance of these changes.
“Personal Information” refers to data that identifies you personally, such as your mobile phone number or username, including any Personal Information you choose to include in messages sent through the Service.
Personal Information Collected
The Company receives the following information from our third-party service provider: your mobile phone number when you text us, the content of messages you send, your username, and any feedback about the Service.
Usage of Personal Information
Personal Information is used to:
- Provide the Service and process inquiries.
- Enhance the Service based on feedback.
- Contact you for essential updates and service-related information.
- Conduct research to improve our services.
Disclosure of Information
We do not sell or rent your Personal Information. We may disclose it under these circumstances:
- To address fraud, security, or technical issues or as otherwise required by law.
- If the Company is acquired or merged, we may transfer your Personal Information accordingly.
Security
The Company takes measures to protect your Personal Information, although we cannot guarantee its absolute security as it travels through third-party infrastructures.
Opting In and Out
By providing your number, you consent to receive SMS messages from us. This consent includes automated messaging. An unchecked checkbox is provided on our website stating: “I agree to Muller Realty sending me SMS text messages.” While you may receive mandatory service-related messages, you can opt out of non-essential communications by following the instructions provided in each message.
Children’s Privacy
The Service is not designed for individuals under 18. We do not knowingly collect data from children under this age without parental consent.
SMS Terms of Service
Your engagement with Muller Realty’s text messaging services (“the Service”) adheres to the outlined Terms of Service, forming a binding legal agreement (“the Agreement”).
- By submitting your phone number, you consent to receive SMS messages from us, and an unchecked checkbox will be provided for you to agree to receive these messages.
- We retain the right to send you essential communications related to the Service, such as announcements and administrative updates, with no opt-out available. These communications will cease once our SMS service provision concludes.
- Standard message and data rates may apply for messages exchanged. The Company is not responsible for these charges. For questions regarding your text or data plan, please consult your wireless provider. For all service-related inquiries, email hello@mullertn.com.
- Please be aware that messages received on your mobile phone can be viewed by anyone with access to your device. The Company disclaims liability for any such occurrences.
- Consent to this service is not a prerequisite for receiving other services from the Company.
- By accepting these Terms of Service and submitting your mobile phone number for our Service, you authorize Muller Realty to contact you via text using automated dialing technology or other computer-assisted technology.
- For any privacy concerns, please refer to our Privacy Policy.
Enhanced Business SMS Guidelines
To comply with industry standards and guidelines, the following policies apply to our SMS solutions:
- Send no more than 50 messages per originating number per minute. For higher volumes, consider our high-volume SMS solution.
- Capture written consent of recipients prior to sending marketing, promotional, or informational messages.
- Do not use purchased lists or third-party-generated lead lists.
- Provide clear opt-out instructions on all messages.
- Avoid using link shorteners and non-branded domains for embedded links.
- Complete the required TCR registration before sending SMS messages.
Automated Messaging
Automated SMS messaging must only be sent from numbers linked to a TCR campaign designed for automated messaging. Prior to sending any automated messages, you must have express and logged consent from the recipient. Promotional messages must have express, written, and logged consent. Include opt-out language in each message (e.g., “Reply STOP to end”).
Opt-In/User Consent
You must have express consent to send SMS messages. Implied consent is not sufficient. Consent must be obtained for each campaign or message type. Use a double opt-in process, confirming consent via SMS and validating the number. Log and track all opt-ins and opt-outs.
Opt-Out
Provide a clear way for users to opt out of SMS messages via text. Include opt-out instructions on all informational and promotional messages. Manage and track opt-out requests to avoid sending SMS to consumers who have opted out.
Prohibited Campaigns and Content
Certain types of messages and campaigns are prohibited:
- Loan and mortgage advertisements
- Credit repair offers
- Debt relief and collection attempts
- Work-from-home advertisements
- Political messages
- Alcohol, tobacco, or firearms advertisements
- Pharmaceutical, vitamin, or drug advertisements
- Any messages that contain illegal content, hate speech, or otherwise violate our terms of service.
For further inquiries or concerns about this Policy, please reach out to us at hello@mullertn.com.
Contact Us
If there are any questions regarding this privacy policy, you may contact us using the information below.